1. Introduction

ScriptPath is a prescription fulfilment coordination platform designed to help connect patients holding valid prescriptions with participating pharmacies that may be able to fulfil those prescriptions.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable.

2. What Information We May Collect

Depending on how you use ScriptPath, we may collect:

Identity and Contact Information

• name
• email address
• phone number
• account credentials
• customer support communications

Health-Related or Prescription Workflow Information

• prescription token references
• prescription status information
• fulfilment requests
• pharmacy selections
• reservation history
• delivery or pickup preferences

Technical Information

• IP address
• device type
• operating system
• browser/app version
• log data
• cookies or similar technologies (website)

Location Information

If enabled by you:

• approximate or precise location to help identify nearby participating pharmacies

3. How We Use Information

We may use information to:

• provide and operate ScriptPath services
• facilitate prescription fulfilment coordination
• connect users with participating pharmacies
• send notifications and status updates
• verify identity and secure accounts
• improve performance, reliability, and user experience
• respond to enquiries and support requests
• comply with legal and regulatory obligations

4. Important Service Positioning

ScriptPath is a coordination platform. Unless expressly stated otherwise:

• we are not your doctor
• we are not providing medical advice
• we do not replace pharmacist clinical judgement
• we do not guarantee stock availability, pricing, or fulfilment timeframes

Clinical decisions remain with qualified healthcare professionals.

5. Disclosure of Information

We may disclose information to:

• participating pharmacies selected by you or involved in your request
• service providers supporting hosting, security, analytics, messaging, and support
• professional advisers
• regulators or government bodies where legally required
• successors in connection with a business sale or restructure

6. Data Storage and Security

We use reasonable technical and organisational safeguards to protect information, including access controls, encryption where appropriate, monitoring, and secure hosting arrangements.

No internet service can be guaranteed 100% secure.

7. Overseas Processing

Some technology vendors may process limited data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

8. Access and Correction

You may request access to or correction of personal information we hold about you, subject to legal exceptions.

9. Cookies and Analytics

Our website may use cookies or similar tools to improve functionality, remember preferences, and understand site usage.

You can usually manage cookies through browser settings.

10. Retention

We retain information only as long as reasonably necessary for operational, legal, security, and dispute-resolution purposes.

11. Contact Us

12. Changes

We may update this Privacy Notice from time to time. Updated versions will be posted on our website.